Shipping & Returns
To all orders exceeding $150.00 in value, no shipping fees will apply. All orders will take upwards of 30-50 working days from shipment date. However, due with the current climate, you order may take a little longer with COVID delays. Regardless, we will notify you, and provide you with tracking details once your order has been shipped, and any potential delays.
Return & Exchange Policy
Once an order is place, and mock-ups have been approved by the client, we are unable to make any adjustments to the order. No refunds will be given if the client decides after the approval point to change or modify the order. The client will receive the goods as originally requested. Additionally, if and after receiving the order, the client has ordered the incorrect size, or colour etc, a refund will not be given. Each order is customised to the client, and their needs. If any questions throughout the design process, please raise these specific concerns with us.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Additionally, we have ordered the wrong size or quantity, we will either re-order the selected items or issue a refund.
Please contact the team, with photo evidence of the incorrect items. We will also ask to be sent the goods, and once we have received and inspected your order, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.